The Utility Management Conference™ 2012 - Managing in the New Normal

January 30 – February 2, 2012
Hyatt Regency Miami 
Miami, Florida

Technical Program

The Utility Management Conference™ planning committee focused on The Ten Attributes of Effectively Managed Water Sector Utilities and and the five Keys to Management Success to create an exciting and useful program for this event.

Please visit the link below for the most up to date technical session information. 

Onsite Technical Program (PDF)

Conference Workshops:

This year in Miami, we are very pleased to be hosting four pre-conference workshops. Greater details are available below or by clicking on the workshop agenda.

Workshop A Agenda (PDF)
Workshop B Agenda (PDF)
Workshop C Agenda (PDF)
Workshop D Agenda (PDF)


Workshop A: The Leadership Challenge
Monday, January 30, 2012 | 8:30am - 5:00pm

This workshop is a unique, intensive leadership development program for all levels of management, with its greatest leverage potential at middle and senior levels. The workshop uses a well-designed cognitive/affective methodology that includes experiential exercises. It will teach common sense leadership practices that outstanding leaders use to inspire employees spirit of commitment.

Workshop B: Using the Five Keys of Effective Utility Management (EUM) to Unlock Management Success
Monday, January 30, 2012 | 8:30am - 12:00pm

This workshop will be set up as a panel to discuss real-world examples of how leading utilities attained success by using the Five Keys to Management Success. Each of the keys will be discussed and illuminated using case studies that demonstrate practical ways that each principle has been implemented by utilities that have set their sights on being the best in class.  

Workshop C: Good Enough Isn’t Good Enough Anymore: Eight Powerful Ways to Find Utility Success in the New Normal
Monday, January 30, 2012 | 1:30pm - 5:00pm

 This will be an interactive workshop which will draw lessons from the “Good Enough – Isn’t” Workbook developed by the management of Daphne Utilities. This workshop will guide their thinking about what a public utility company can or can’t do.

Workshop D: Creating a Sustainable Organization: How to Develop, Implement and Evaluate a Knowledge Management Program for Your Organization
Monday, January 30, 2012 | 1:30pm - 5:00pm

This workshop will focus on knowledge management that can support a utility business by ensuring that information is available for the people who need it, when they need it. Knowledge management looks at the most efficient ways to capture, store, manage and make available information. An effective knowledge management program focuses on how people normally use information during the course of the day.