WEF Discussions — Now on LinkedIn!

WEF is pleased to announce the creation of free LinkedIn groups associated with its technical discussion forum topics. Through these LinkedIn groups, members will be able to view and participate in discussions, as well as communicate with one another via direct messages. Share your experiences and knowledge, ask questions and respond to other discussions as frequently as you like!

You must have a LinkedIn profile to join a LinkedIn group; you can create your profile here. If you already have a LinkedIn profile, all you need to do is submit a request to join one or all of the following groups:

Water Environment Federation (Main) | Biosolids | Collection Systems | Nutrients | Stormwater 
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Account executives for large commercial users?
Posted: Thursday, March 4, 2010 3:21 PM
Joined: 3/4/2010
Posts: 1

I work with a municipal wastewater department in Tampa. We have formed a committee to formulate policies for credit adjustments, debt

collection for arrears commercial accounts, and other issues as they pertain to our department, solid waste, and water. We were wondering if other municipalities have "account executive-type" positions. These staff people, in addition to other duties, would serve as department

liaisons for large commercial account holders and would be the "go-to" guys for these account holders no matter the problem. They would

meet with their accounts and discuss conservation issues, operations and maintenance concerns, anything and everything as it relates 

water usage, increase or decreases in usage, fee changes, etc. For example, one of our large users had a noticeable decrease in the

amount of water used in a six month timeframe. After ruling out meter issues and talking to the plant manager we discovered they had

retrofitted their equipment with new technology that used less water. Unfortunately, this is not something we do on a regular basis and

are thinking perhaps we should. So, is anyone else doing this as part of core business? Do you have dedicated account exectives or

do you have staff with other responsibilities, and this is just one of them?